Reporting to the Engineering Lead, you will serve as a builder and technical owner for our Amazon Connect telephony platform
Design and build scalable IVR systems and call routing logic in Amazon Connect
Develop backend services using Lambda, APIs, and data storage solutions such as DynamoDB
Create automation frameworks for telephony workflows, including dynamic routing, system-triggered actions, and configuration management
Build reusable components and patterns to standardize development across the platform
Design and implement integrations between Amazon Connect and Salesforce Service Cloud
Enable seamless, automated data exchange across telephony and enterprise systems

5+ years of experience in software engineering, with a focus on cloud-based systems
3+ years of hands-on experience with Amazon Connect, including IVR development
Strong experience building backend systems using AWS services such as Lambda, APIs, DynamoDB, and S3
Experience designing automation frameworks and event-driven architectures
Experience integrating Amazon Connect with Salesforce Service/Health Cloud or similar platforms
Strong understanding of telephony concepts including IVR, SIP, PSTN, and VoIP
Proven ability to design scalable, maintainable systems from the ground up.

We are passionate about developing our people, through career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition and total rewards program
Commitment to building an inclusive culture

Senior Engineer – Amazon Connect, Telephony

Key skills