Ability to influence cross-functional leaders and teams to create a better customer outcome
Ensure tight alignment, tracking and hand-off between key internal teams to maintain execution excellence with our customers.
Define and create our operating model/plans, including our approach with engaging customers, internal teams and driving to successful outcomes
Develop tight relationships with Product, Engineering, CX and Operations to ensure our deliverables are reviewed, signed-off and aligned with broader company roadmaps
Identify resource needs, gaps and challenges keeping us one-step ahead of potential issues
Provide timeline and relevant status across key stakeholders and leadership to ensure risks are flagged early and addressed before impacting our schedule(s)
Define project plans, timelines and deliverables to keep the team organized and executing effectively
Foster approaches that increase the leverage of our work, enabling re-use across multiple accounts and organizations where applicable.

7+ years of technical solutions, product management, services management and/or consulting experience
Experience engaging with multiple stakeholders across functions in sales, services, product and engineering
Ability to quickly develop a perspective, refine with discussions and execute with urgency
Demonstrated experience in fostering deep stakeholder relationships and solutions
Evidence of influencing product/service improvements based on customer feedback
Proven ability to create and manage technical tools and assets to support team execution and delivery

Senior Program Manager

Key skills