IT Associate Systems Engineer – Hybrid

Role Overview

• Under direct supervision, handles the administration and support of less complex operating systems, desktop or file/print/application servers
• Provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware
• Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction
• Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components
• Plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed
• Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications
• Assists with analyzing business/technical and related needs and may propose suitable solutions
• Creates processes and tools to enhance and streamline support and maintenance process
• Creates revisions to existing programs, systems and procedures
• Uses appropriate tools to troubleshoot and correct deficiencies
• Conducts product research and evaluation
• Designs and implements software; handles hardware configuration
• Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
• Provides technical support including trouble shooting and problem resolution

Requirements

• Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
• Minimum of zero (0) to three (3) years of directly related experience
• Exceptional analytical skills
• Strong customer focus
• Good oral/written communications skills
• Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills
• Understanding and wide application of technical principle, theories, and concepts in the field
• General knowledge of other related disciplines
• Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning

Benefits

• competitive total rewards program
• potential incentive