Key skills
Change ManagementCommunication
About this role
Role Overview
- Provides exceptional, daily operational service support
- Ensures client problem resolution is prompt and effective
- Identifies and closes enhancement opportunities
- Demonstrates knowledge of products, upgrades, and cross-sell opportunities
- Collaborates with stakeholders to deliver business objectives
- Gathers data into reports and dashboards
- Accurately documents client requests
- Supports change management of varying scope
- Tracks collection of client service fees
- Engages cross-functional representatives for problem resolution
Requirements
- Typically between 2
- 3 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Strong oral and written communication skills
- Ability to work in a fast paced environment
- Bilingual a plus
- Knowledge of BMO banking products – In-depth
- Knowledge of customer escalation processes/practices – In-depth
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans