Daily contact with the commercial team and resellers to monitor product performance;
Analyze the performance of your client portfolio and the resellers in your portfolio to identify opportunities for improvement and take action;
Conduct meetings, send emails, and communicate via Teams with commercial teams to encourage product use, correct processes, and guide efforts to achieve results;
Drive performance and relationship management for Digital Products, focusing on KMV, with Resellers and Franchisees;
Expand the number of active service stations using the Digital Products;
Recover stations that have stopped using the Digital Products;
Maximize results for customer retention and station engagement.

Bachelor’s degree in Administration, Communications, Economics, Marketing, Advertising, or a related field;
Experience in customer service and relationship management;
Experience in a call center environment;
Knowledge of the gas station/fuel retail market is desirable;
Intermediate Excel skills (spreadsheet manipulation, formulas);
Familiarity with Jira, Trello, and Miro is a plus;
Soft skills: Resilience, Organization, Communication, Emotional Intelligence, Empathy, Teamwork;
Languages: Basic to Intermediate English.

Flexible hours
Allowance for children with disabilities
Variable Compensation Program
Private pension plan
Length-of-service bonus
Online therapy & nutritional counseling
Newborn welcome kit
Corporate university
Reimbursement for glasses and contact lenses
Medication assistance
Vaccine assistance
Market benefits: Gympass, meal/food vouchers (VR/VA), transport voucher (VT), health and dental insurance, life insurance.

Junior Digital Performance Analyst

Key skills