Manage high revenue accounts by analyzing and resolving issues driving delinquency.
Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
Work with cross functional departments for resolution on root causes.
Responsible for the resolution and management of outstanding invoices and delinquent accounts.
Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external customers to collect and resolve.
Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.

Bachelor’s degree in business administration or related field.
3 years of cash applications, billing, and commercial account receivable experience.
Ability to interpret contracts and research data to determine the root cause of issues.
Above-average proficiency with Microsoft Office, including advanced Excel skills (V-Lookup, Pivots, etc.), Oracle, HighRadius, GetPaid systems.
Ability to prioritize and manage multiple responsibilities and changing priorities.

Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together.
To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Collections Analyst

Key skills