Get ahead of growth, not behind it. Identify where the platform will break before it does and build the fault tolerance and capacity buffers to make sure it doesn't.
Set the standard. Define company-wide platform KPIs — SLOs, SLAs, error budgets — that give product and engineering teams the confidence to ship fast without second-guessing the foundation beneath them.
Make incidents a non-event. Own the roadmap for incident management, disaster recovery, and business continuity so that platform disruptions never become a ceiling on product velocity.
Make the invisible visible. Drive the observability and telemetry roadmap so every team has real-time instrumentation into system health and no one ships into the dark.
Hunt systemic risk. Partner with engineering leadership to surface and mitigate the structural risks that constrain growth before they affect the millions of families who depend on us.
Embed reliability into how we build. Establish performance and reliability as first-class product requirements, not afterthoughts.
Translate platform complexity into decisions. Turn platform health data and infrastructure realities into sharp narratives: what's slowing us down, what we need for the next order of magnitude, and where to place the bets now.
Build muscle, not just the plan. Establish rituals such as post-mortems, game days, capacity planning to make reliability a cultural practice, not a reactive one.

10+ years of product management experience, with at least 3–5 years in a senior or principal-level role with cross-functional scope
Proven track record working on platform, infrastructure, or developer-facing problems at a fast-growing consumer technology company
Ability to cut through noise and focus on what matters
Familiarity with reliability engineering concepts: SLOs/SLAs/SLIs, error budgets, on-call processes, incident response, and observability tooling
Experience driving alignment across large, matrixed engineering organizations on initiatives
Strong analytical skills and comfort utilizing quantitative data and other signals to define what good looks like and hold the bar there
Excellent written and verbal communication; ability to distill complex technical concepts into clear business priorities for diverse audiences
High degree of ownership and bias for action; you don’t wait to be asked, you identify the problem and mobilize the right people to solve it
Well-versed and opinionated on the intersection of consumer technology and security, privacy, trust, and compliance.
Experience with large-scale mobile or consumer applications serving hundreds of millions of users is a strong plus

Competitive pay and benefits
Medical, dental, vision, life and disability insurance plans (100% paid for employees)
401(k) plan with company matching program
Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
Flexible PTO, 13 company-wide days off throughout the year
Winter and Summer Weeklong Synchronized Company Shutdowns
Learning & Development programs
Equipment, tools, and reimbursement support for a productive remote environment
Free Life360 Platinum Membership for your preferred circle
Free Tile Products

Principal Product Manager, Platform

Key skills