Integrate tax software solutions seamlessly with internal applications.
Ensure applications are updated in line with evolving tax laws and regulations.
Troubleshoot technical issues, implement timely fixes, and manage updates across multiple environments.
Collaborate with internal teams and end-users to gather requirements and address concerns effectively.
Respond promptly to reported issues, delivering efficient and reliable resolutions.
Meet assigned targets and goals through accurate execution and effective planning.
Develop and execute test cases and test plans for software updates and system integrations.
Maintain clear and comprehensive documentation of processes, updates, and resolutions.

1-3 years of relevant experience in Tax software's like Gosystem, Ultra Tax, CCH Axcess or Lacerte.
Experience in tax software integration and application development is preferred.
Basic understanding and familiarity with US tax laws and regulations is an advantage.
Moderate proficiency in MS Office tools (Excel, Word, Outlook, etc.).
Basic knowledge of SQL and experience with SQL Server Management Studio.
Experience with software testing and quality assurance processes.
Ability to work collaboratively within a team.
Willingness to work extended hours and on holidays, as required.
Comfortable working in 8:30 am to 5:30 PM IST shift timings.
Available to work Monday to Friday, with Monday to Saturday during tax season and shift changes as required by business.

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually.

Senior Process Associate – Tax Software

Key skills