Program Officer, Data and Knowledge Management

Role Overview

• Become an expert in reporting on IRC’s legal services, and regularly provide data and analysis for reports, proposals, and tracking, including on national grants and subcontracts; prepare annual data analytics report for US Legal Services
• Identify staff training needs related to using the online case management system and develop and provide materials, training, and resources to address these needs.
• Serve as the main point of contact with an external case management software company that provides IRC’s online legal case management system.
• Respond to inquiries from staff regarding data entry and using the case management system; investigate and troubleshoot challenges.
• Prepare and disseminate monthly US Legal Services Newsletter
• Manage intranet resources and pages specific to US legal services, including organizing materials, keeping information current, and structuring the pages to be accessible and user friendly.
• Support regular virtual training and meetings as well as in-person conferences and meetings by providing administrative and logistical support.
• Create additional training resources, such as modules and videos.
• Facilitate sharing of resources and materials across all offices in a way that is conducive to learning.
• Assist in the on-boarding of new immigration staff by sharing information and adding them to relevant distribution lists and networks
• Maintain accurate directory and email distribution list of all immigration staff across the US network.
• Manage billing, track funds, and provide other administrative support related to US legal services programs
• Prepare applications for DOJ Accreditation for signature and submission.
• Special projects and other duties as needed.

Requirements

• Bachelor’s degree required
• Minimum 3-5 years of work related to data and knowledge management, preferably in a nonprofit setting
• Prior experience with legal services case management systems
• Prior experience working in non-profit immigration legal services preferred
• Ability to work independently and as a team member in a diverse, fast-paced environment
• Experience working with data management systems and IT with demonstrated creativity and ability to troubleshoot digital technology
• Experience with adult learning and developing curricula or training resources highly desired.
• Data processing skills, including data cleaning, manipulation, and data visualization, preferred
• Strong critical thinking, research, and analytical skills
• Excellent oral and written communication skills
• Solid training, presentation, and team building skills.
• Highly proficient in Microsoft applications and internet
• Fluency in English, written and spoken.
• Ability to work occasional weekends and/or evenings as required.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles