Become an expert in reporting on IRC’s legal services, and regularly provide data and analysis for reports, proposals, and tracking, including on national grants and subcontracts; prepare annual data analytics report for US Legal Services
Identify staff training needs related to using the online case management system and develop and provide materials, training, and resources to address these needs.
Serve as the main point of contact with an external case management software company that provides IRC’s online legal case management system.
Respond to inquiries from staff regarding data entry and using the case management system; investigate and troubleshoot challenges.
Prepare and disseminate monthly US Legal Services Newsletter
Manage intranet resources and pages specific to US legal services, including organizing materials, keeping information current, and structuring the pages to be accessible and user friendly.
Support regular virtual training and meetings as well as in-person conferences and meetings by providing administrative and logistical support.
Create additional training resources, such as modules and videos.
Facilitate sharing of resources and materials across all offices in a way that is conducive to learning.
Assist in the on-boarding of new immigration staff by sharing information and adding them to relevant distribution lists and networks
Maintain accurate directory and email distribution list of all immigration staff across the US network.
Manage billing, track funds, and provide other administrative support related to US legal services programs
Prepare applications for DOJ Accreditation for signature and submission.
Special projects and other duties as needed.
Requirements
Bachelor’s degree required
Minimum 3-5 years of work related to data and knowledge management, preferably in a nonprofit setting
Prior experience with legal services case management systems
Prior experience working in non-profit immigration legal services preferred
Ability to work independently and as a team member in a diverse, fast-paced environment
Experience working with data management systems and IT with demonstrated creativity and ability to troubleshoot digital technology
Experience with adult learning and developing curricula or training resources highly desired.
Data processing skills, including data cleaning, manipulation, and data visualization, preferred
Strong critical thinking, research, and analytical skills
Excellent oral and written communication skills
Solid training, presentation, and team building skills.
Highly proficient in Microsoft applications and internet
Fluency in English, written and spoken.
Ability to work occasional weekends and/or evenings as required.
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles