This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
Responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.
Manage small and mid-sized projects related to these applications and their technologies.
Mentor other analysts and contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for mid-size projects with multiple teams.
Requirements
Bachelor's degree is required in information technology, healthcare, business, or related field.
Actively working towards a Bachelor's Degree with nine years of professional experience.
Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas.
Will be required to certify on one or more Epic applications and maintain certification.
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
Knowledge of system analysis and operating systems.
Skilled in assessing needs and determining through documentation what the best approach might be.
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions.
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, correspondence, and process documents.
Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public.
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.