About this role
Role Overview
- This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
- Responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.
- Manage small and mid-sized projects related to these applications and their technologies.
- Mentor other analysts and contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.
- Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
- Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
- Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
- Serve as PM and complete PM functions for mid-size projects with multiple teams.
Requirements
- Bachelor's degree is required in information technology, healthcare, business, or related field.
- Actively working towards a Bachelor's Degree with nine years of professional experience.
- Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas.
- Will be required to certify on one or more Epic applications and maintain certification.
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
- Knowledge of system analysis and operating systems.
- Skilled in assessing needs and determining through documentation what the best approach might be.
- Skilled at problem definition and data collection by establishing facts, drawing valid conclusions.
- Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, correspondence, and process documents.
- Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.