Client Service Officer

Role Overview

• Assisting Band Members with job preparation activities such as career and education counseling
• Collection of labour market information for clients
• Administering post-secondary education funding support
• Ensuring client files meet internal and external auditing standards
• Assessing clients’ eligibility for post-secondary education funding support
• Acting as a liaison between members and employers to obtain employment
• Maintaining budgets in Excel and Intact
• Data entry of Clients into an Education Information System (EIS)

Requirements

• A post-secondary diploma in Community Studies/Business or Office Administration or equivalent combination of education and experience
• At least 2 years direct experience with similar employment, training, and education programs
• Knowledge of appropriate computer software applications such as MS Office
• Excellent written and oral communication skills
• Excellent organizational and time management skills
• Knowledge of a computerized accounting system
• Ability to work in a fast-paced environment and to meet multiple deadlines

Benefits

• Three weeks annual leave per year
• 13 days off for statutory and non-statutory holidays
• Christmas break office closure
• Employee Benefits Plan enrollment option
• Registered Pension Plan with matched contributions
• 12 paid sick and family medical days per year
• Discretionary bereavement leave
• Volunteer program with up to 21 hours per year