Work with order release and fulfillment systems in Shopify and proprietary platforms.
Maintain and execute return processing through an integrated system.
Receive and promptly handle customer calls and emails regarding all aspects of: Sales order process Return Goods Authorization (RGA) General product knowledge
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate and escalate any issues or concerns to brand management as needed.
Perform ad hoc duties as assigned.

Matric Certificate (Grade 12) or equivalent.
2 to 3 years of customer service experience in eCommerce.
Strong spoken and written English skills.
Excellent courteous customer service skills with the ability to remain calm under pressure.
Strong computer skills – general knowledge of PC/Mac and Microsoft Office.
Ability to multi-task and manage multiple customer interactions efficiently.
Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc.
Must have a reliable internet provider, personal computer, and backup power source such as a UPS (Uninterruptible Power Supply).

Customer Service Representative

Key skills