Event Registration Specialist, Meetings and Events

Role Overview

• Manage end-to-end event registration requests while building and maintaining registration services and ensuring data integrity (approximately 70% of role)
• Build registration sites for websites and mobile apps including attendee emails and reporting, using templates to adhere to brand standards and maintain consistency, while testing and evaluating services prior to launch for accuracy and functionality
• Remain current on client's preferred technology stack while managing communications including invitations, confirmations, and updates (approximately 30% of role)
• Handle attendee inquiries and troubleshoot registration issues while overseeing on-site registration services for seamless attendee experiences
• Coordinate with event teams to ensure seamless attendee experiences while working flexibly across multiple time zones to accommodate international business hours
• Demonstrate registration platform expertise using Cvent, Attendee Hub, Splash, and other leading platforms for high-profile event management
• Manage multiple high-profile events simultaneously while maintaining strong project management and problem-solving abilities
• Communicate effectively with technical and non-technical stakeholders while ensuring operational excellence through global program standards implementation
• Offering a consultative and collaborative approach to influence decision-making, ensuring customer expectations are exceeded
• Build strong customer relationships while gathering site requirements, sharing best practices recommending best practices and collaboratively developing creative solutions to address unique needs

Requirements

• 3+ years of experience in event registration management, preferably in the technology sector with demonstrated registration platform expertise
• Proficiency with leading registration platforms (Cvent, Attendee Hub, Splash, other) and strong understanding of mobile app development for events
• Strong project management and problem-solving abilities with proven track record of managing multiple high-profile events simultaneously
• Strong English communication skills, both written and verbal, with ability to build positive relationships with clients and stakeholders
• Experience creating and managing event registration websites with excellent attention to detail for data integrity maintenance
• Flexibility to work across multiple time zones and accommodate international business hours for global events portfolio
• Customer-facing experience with ability to handle attendee inquiries and troubleshoot registration issues effectively
• Demonstrates agility in addressing shifting business needs.

Benefits

• Flexible hours spanning EMEA and APAC time zones
• Health insurance
• Wellbeing support and inclusivity initiatives