Answering all incoming calls from client hospitals and facilities, performing appropriate functions and verifying/updating call center documents
Processing facilities and engineering work orders through Corrigo, ensuring To Do’s are monitored continuously and work orders are dispatched properly and immediately
Following the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution
Completing data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints
Responding to and following through on requests for information by completing research using available resources
Continually monitoring telephone queue time data to maximize productivity and meet performance metrics
Maintaining vigilant awareness of client requirements for confidentiality and privacy in all communications.

High School Diploma or GED
1+ years of applicable working experience in a call center environment
Ability to smoothly operate Windows OS desktop computer
Competent knowledge and functioning using WebEx and Microsoft Office Suite tools (MS Teams, Excel, Word, SharePoint, OneDrive)
Proficiency with Corrigo work order management system
Experience with Genesys Cloud or similar call center software
Excellent customer service skills with professional communication abilities.

Call Center Operator

Key skills