Guest Lodge and Reservations Manager

Role Overview

• Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots.
• Responsible for overall management and day-to-day operations of Guest Lodging.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Ensures staff receive proper training to fulfill the requirements of their positions.
• Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed.
• Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
• Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations.
• Works flexible hours including weekends and occasional evenings.
• Establishes standards for cleanliness and productivity and ensures compliance.
• Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
• Assists with any and all MWR sponsored or related events including supervising, transporting equipment, setup and teardown and cleanup of tables, chairs, trashcans, signs, and other equipment as needed.
• Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed.

Requirements

• High school diploma or GED.
• Experience in customer service, with working knowledge of retail sales and cashiering and inventory control.
• Knowledge of basic accounting and cash handling and general office practices.
• Experience with Microsoft Programs Word, Excel and Outlook.
• Supervisory or leader experience.
• Ability to routinely lift 10 pounds and occasionally lift 35 pounds and stand for long periods.
• Experience with Wix, Ecwid and Payeezy or similar website development and/or ecommerce software (preferred).
• Experience with installing cable and internet and performing troubleshooting in a variety of settings (preferred).
• Experience handling ticket sales both in person and online (preferred).

Benefits

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave