About this role

Ensure the health of our server infrastructure.
Remotely diagnose and resolve hardware and Layer 1/2 network issue.
Collaborate with ISPs, field technicians, and internal teams to minimize downtime and maintain platform availability.
Diagnose and coordinate server hardware repairs and manage hardware assets.
Troubleshoot basic network issues (Layer 1 & 2) and escalate as needed.
Collaborate with ISPs, vendors, and field engineers to resolve issues and return faulty equipment.
Work closely with hardware engineering to identify recurring hardware faults.
Track hardware failure trends & proactively report findings.
Document operational processes and recommend improvements.
Build expertise in Akamai's server architecture and tools.

Have bachelor's degree in technology field & experience with server hardware & fault diagnosis.
Have understanding of networking (IP, DHCP, VLANs, TCP/IP, DNS) & with server components (HDD, RAM, RAID, etc.).
Have hands-on with Linux/Unix CLI and OSI Model fundamentals.
Possess good analytical and troubleshooting skills & excellent communication and stakeholder management.
Shift coverage is for Thursday to Monday
Able to script in Python or Perl

Associate Server Tech Services Engineer

Key skills