Legal Intake Specialist – LATAM

Role Overview

• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies
• Conduct high-volume outbound and inbound outreach (50+ calls daily)
• Qualify leads and identify viable opportunities
• Convert inquiries into consultations and retain clients through effective sales techniques
• Build trust with clients while handling sensitive and high-stakes situations
• Maintain accurate records in CRM systems and sales pipelines
• Meet and exceed daily, weekly, and monthly sales targets
• Collaborate with internal teams to improve client experience and conversion rates
• Uphold firm standards with professionalism, urgency, and empathy

Requirements

• Full professional fluency in English and Spanish (C1 level)
• 2–3 years successful track record of phone sales experience
• Experience in legal intake or immigration client consultations
• Proven ability to close deals or convert leads into paying clients
• Experience working in KPI or metrics driven environments
• Strong communication and interpersonal skills
• Ability to handle high call volume and multitask effectively
• Bachelor’s degree preferred or equivalent experience
• Tech savvy with CRM systems and remote communication tools
• Stable 10 Mbps connection to ensure smooth performance

Benefits

• Competitive hourly compensation
• Performance-based monthly bonuses
• Generous incentive plan