Key skills
CRMCommunicationSales
About this role
Role Overview
- Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies
- Conduct high-volume outbound and inbound outreach (50+ calls daily)
- Qualify leads and identify viable opportunities
- Convert inquiries into consultations and retain clients through effective sales techniques
- Build trust with clients while handling sensitive and high-stakes situations
- Maintain accurate records in CRM systems and sales pipelines
- Meet and exceed daily, weekly, and monthly sales targets
- Collaborate with internal teams to improve client experience and conversion rates
- Uphold firm standards with professionalism, urgency, and empathy
Requirements
- Full professional fluency in English and Spanish (C1 level)
- 2–3 years successful track record of phone sales experience
- Experience in legal intake or immigration client consultations
- Proven ability to close deals or convert leads into paying clients
- Experience working in KPI or metrics driven environments
- Strong communication and interpersonal skills
- Ability to handle high call volume and multitask effectively
- Bachelor’s degree preferred or equivalent experience
- Tech savvy with CRM systems and remote communication tools
- Ability to receive payments in USD via PayPal
- A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher)
- Stable 10 Mbps connection to ensure smooth performance
Benefits
- Competitive hourly compensation ranging from $6 to $8 USD per hour under a tiered structure
- Performance-based monthly bonuses
- Generous incentive plan