Senior Salesforce Business Analyst

Role Overview

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
• Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA
• Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
• Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents.
• Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
• Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
• Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform
• If needed, can facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Facilitates grooming of user stories and participate in sprint execution, Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders.
• Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
• Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed
• Conduct training sessions for end users
• Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
• Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Requirements

• Bachelor’s degree in business, Engineering or Computer Science or similar
• Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience
• Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Must have at least (1) Salesforce Certification
• Experience applying Agile/Scrum methodologies
• Salesforce Administration skills are highly preferred
• Experience conducting simple to complex Project Demos and Sprint Demos
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tools
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint

Tech Stack

• SFDC

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)