Key skills
SAPMentoring
About this role
Role Overview
- Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology.
- Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
- Support client customizations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.
Requirements
- Bachelor’s degree in computer science or related field or equivalent experience
- SAP certification(s) preferred
- 12+ years relevant ABAP experience
- Skills in Functional ABAP based troubleshooting
- Skills in Client facing support.
- A track record of successful roles in several SAP implementation or upgrade projects
- Analytical, logical problem resolution skills
- Knowledge of localizations: architecture, implementation, and key functionality
- Expertise with S/4 Hana including full life-cycle implementation experience.
- Knowledge of maintenance/patching mechanics and SAP architecture
- Demonstrable history solving complex problems across multiple modules.
- 5+ years of direct support of application end-users in a corporate environment
- Mentoring and training knowledge and experience.
- Deep working knowledge and understanding of supporting business processes
- Excellent Client facing and relationship building skills
- Attention to detail and the ability to learn quickly.
- Ability to work calmly and professionally in high pressure situations.
- Experience with ABAP debug troubleshooting
- Excellent development skills using SAP toolset
Benefits
- Compensation, bonuses, and benefits to match the skills of our top-performing team members