EMEA QTC Process Lead, Customer Finance

Role Overview

• Oversee and own the end-to-end customer finance process within the Quote-to-Cash (QtC) function, providing strategic direction and governance while ensuring consistent execution.
• Own and maintain the process improvement roadmap, identifying opportunities for simplification, standardization, automation, and digitization.
• Prioritize CI initiatives in line with business strategy, customer impact, risk and oversee execution through cross‑functional collaboration.
• Define, monitor, and review key process KPIs, SLAs, and control metrics to assess performance, efficiency, and compliance.
• Lead root‑cause analysis for recurring or critical issues and coordinate resolution with operational teams and stakeholders to prevent reoccurrence.
• Partner closely with Finance, Commercial, Customer Service, IT and Legal to ensure seamless process integration.
• Act as a key escalation point and facilitator to align priorities, resolve cross‑process issues, and drive decision‑making.
• Establish and maintain robust process governance, ensuring adherence to internal policies, regulatory requirements, and audit standards.
• Oversee control design and effectiveness, and ensure corrective actions are implemented and sustained.
• Ensure that end‑to‑end process documentation, SOPs, and controls are accurate, up to date, and consistently applied.
• Oversee training and knowledge‑transfer frameworks to enable process understanding, sustainability, and continuity across regions and teams.
• Stay updated of industry best practices and emerging trends, translating them into actionable enhancements within the QtC customer service model.

Requirements

• A minimum of a bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.
• A master’s degree or relevant professional certifications in credit management, finance, or project management are highly desirable.
• 5-7 years of experience in customer finance management, with a focus on processes and customer interactions.
• Strong understanding of credit policies, risk assessment, and collections strategies.
• Strong ability to analyze data, identify trends, and excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Demonstrated leadership and team management capabilities in a matrixed organization.
• Proficiency in project management methodologies and tools.
• Strong familiarity with ERP systems (e.g., SAP, Oracle) and other financial tools and technologies.
• High level of attention to detail to ensure pricing accuracy and compliance.

Tech Stack

• ERP
• Oracle

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development opportunities