Call Center Agent

Role Overview

• Aid taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and take appropriate actions to resolve accounts.
• Examine and update departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution.
• Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

Requirements

• Administrative, secretarial, clerical, or financial experience.
• Customer service experience.
• Ability to communicate effectively in English and Spanish.

Benefits

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance