Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.
Required to attain performance objectives on a monthly basis.
Meet the process KPI’s across Productivity, Quality, Accuracy, AHT.
Provide assistance relating to emergency procedures and policy inquiries.
Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
Guide clients through the navigation of pertinent websites for online content and claim submission.
Create and send various types of professional correspondence.

Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
Ability to pay close attention to detail and multi-task.
Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
Demonstrated ability to use initiative and independent judgment in solving customer problems.

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

Customer Service Associate

Key skills