Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in UK, while also contributing to global cases when applicable
Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams
Follow-up and maintain partner network technical competence and join partner onboarding when applicable
Conduct training services both remotely and on-site for maintaining service partner network technical competence
Gather customer feedback and collaborate closely with internal teams to drive continuous improvements
Share best practices, document key learnings, and contribute to service development

Relevant Educational background e.g. In Electrical Engineering or equivalent
Strong technical expertise and troubleshooting electrical systems, network connectivity, and software applications
Understanding of service processes and familiarity with best practices and SLA requirements
Proficiency in using support tools like Jira, Teams or similar platforms
Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively
Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends
National electrical work and safety certificate is a plus
Good English skills are expected.

Service Engineer

Key skills