Client Services Manager

Role Overview

• Own the daily relationship with your clients, becoming their go‑to contact for all things Davies.
• Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists.
• Seek out client feedback and turn insights into tailored engagement plans.
• Play a key role in shaping and delivering client growth strategies.
• Advocate for your clients internally, ensuring their needs are understood and met.
• Monitor SLA and KPI performance to guarantee we’re delivering on our promises.
• Lead the onboarding journey for new property clients, ensuring a seamless and timely launch.
• Understand each client’s unique requirements and tailor our approach accordingly.
• Partner with our reporting team to deliver accurate, timely MI to clients.
• Immerse yourself in client operations and stay ahead of property market developments.

Requirements

• Strong relationship management experience within the insurance sector.
• Confident communication skills and the ability to build trust quickly.
• Knowledge of the property insurance claims market.
• A proactive, autonomous approach to understanding and solving client challenges.
• A solid grasp of MI reporting and a sharp eye for detail.

Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan