Role Overview
- Own the daily relationship with your clients, becoming their go‑to contact for all things Davies.
- Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists.
- Seek out client feedback and turn insights into tailored engagement plans.
- Play a key role in shaping and delivering client growth strategies.
- Advocate for your clients internally, ensuring their needs are understood and met.
- Monitor SLA and KPI performance to guarantee we’re delivering on our promises.
- Lead the onboarding journey for new property clients, ensuring a seamless and timely launch.
- Understand each client’s unique requirements and tailor our approach accordingly.
- Partner with our reporting team to deliver accurate, timely MI to clients.
- Immerse yourself in client operations and stay ahead of property market developments.
Requirements
- Strong relationship management experience within the insurance sector.
- Confident communication skills and the ability to build trust quickly.
- Knowledge of the property insurance claims market.
- A proactive, autonomous approach to understanding and solving client challenges.
- A solid grasp of MI reporting and a sharp eye for detail.
Benefits
**Career & Purpose **
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
**Mental, Physical & Emotional Wellbeing **
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan