Act as the primary day-to-day contact for a portfolio of channel partners, taking full responsibility for their engagement and responsiveness.
Lead the execution of program launches, ensuring all technical and administrative requirements are met so our partners’ members can access care without friction.
Drive professional business reviews and day-to-day communications in both French and English.
Own renewals for your portfolio by tracking timelines, preparing clear renewal materials, and coordinating pricing, contracts, and eligibility details.
Manage the critical "behind-the-scenes" mechanics of our partnerships—from complex eligibility management and billing cycles to Salesforce accuracy.
Partner cross-functionally across Operations, Support, and Product teams to fix partner issues before they escalate.
Use data to track partner performance, surfacing risks early and ensuring all reporting is accurate and delivered on time.
Identify gaps in our current workflows and contribute to the playbooks that help the Channel Partnerships team scale.

Have 3+ years of experience in a client-facing, client success, account management, or operations role, ideally in a B2B, SaaS, or service-based environment.
Are fully bilingual in French and English.
Take ownership of your work — you follow through, stay organized, and manage multiple priorities without things slipping through the cracks.
Are a strong communicator who can build trust with partners and internal stakeholders through clear, professional, and timely communication.
Are comfortable managing both relationships and operations — from leading partner conversations to handling detailed workflows like billing, eligibility, and reporting.
Think proactively and solve problems independently, knowing when to escalate and when to take action.
Are detail-oriented and reliable, with a track record of producing accurate, high-quality work in fast-paced environments.
Are comfortable working with data and systems, including CRMs (e.g., Salesforce) and reporting tools, and are motivated to learn new tools quickly.
Thrive in a collaborative environment, working cross-functionally to solve problems and improve outcomes.
Are motivated by purpose and excited to support partners who are improving access to healthcare for their members.

Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
Maple access: Virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
Flex benefits budget: An annual budget to support your growth and well-being.
Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
Destination5: Work internationally in eligible countries for up to 5 days per year.
Retirement savings plan: Invest in your future with our group retirement savings plan.

Bilingual Client Success Associate – Channel Partnerships, French/English

Key skills