Service Implementation Specialist

Role Overview

• Managing operator and provisioning processes for SMS and Rich Messaging services.
• Owning internal processes related to inbound numbers, sender registrations, and service configurations.
• Coordinating requirements and changes with internal stakeholders and external carriers.
• Maintaining accurate documentation of provisioned services and configurations.
• Managing a high volume of parallel tickets (typically 40–50 active topics at once).
• Proactively following up with carriers and internal stakeholders to keep deliveries on track and avoid delays.

Requirements

• Has some prior experience in telecom, messaging, or IT services.
• Understands structured operational environments.
• Is ready to take ownership of provisioning processes with guidance.
• Is comfortable working remotely and independently after onboarding.
• Must-Have
• Experience in telecom, messaging, or tech environment.
• Experience working with web-based systems (CRM, service desk tools such as Jira or similar).
• Strong organizational and multitasking skills.
• High attention to detail.
• Ability to manage multiple parallel workflows without losing structure.
• Strong written and verbal English.
• Comfortable using AI-powered tools at a user level to improve productivity and documentation.
• Nice-to-Have
• Knowledge of SMS, RCS, or messaging terminology.
• Understanding of wireless carrier processes.
• Experience working in a global, cross-functional environment.
• University degree or equivalent professional experience.

Benefits

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• TREAT YOURSELF: Access to rewards programs that offers a wide range of discounts and deals across retail, entertainment and much more.