Provide strategic and operational leadership over Workplace Services and Facilities Operations.
Ensure that the organization’s offices, infrastructure, and operational systems function effectively, efficiently, and in alignment with PPFA’s mission and workplace culture.
Oversee the work of Workplace Services and Facilities Operations, ensuring cohesive planning, innovation, compliance, and service excellence across all operational functions.
Understand the changing needs of our clients and workplace and create processes and systems to meet those needs.
Work with leadership to make strategic decisions on capital projects, renovations, and upgrades to facilities.
Develop and maintain standard operating procedures for the Facilities Operations team.
Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness of our organization's operations team.

Bachelor’s degree similar to Business Administration, Operations Management, Facilities Management, Engineering, or equivalent experience required; advanced degree preferred.
8–10 years of progressive experience in organizational operations, including facilities and administrative management and security.
Minimum 5 years of supervisory experience, including leading people and teams.
Demonstrated expertise in facilities operations, workplace administration, vendor management, project management, and security operations.
Strong leadership, team-building, and coaching skills.
Excellent organizational, problem-solving, and strategic planning abilities.
Ability to balance day-to-day operational oversight with long-term strategic vision.
High ethical standards, discretion, and ability to manage confidential information.
Exceptional communication skills, both written and verbal.
Proficiency with Google Workspace and Microsoft Office; ability to adapt quickly to new technologies.
Commitment to PPFA’s mission, diversity, equity, and inclusion, with sensitivity and appreciation for cultural differences.

Director, Workplace Services

Key skills