Customer Service Representative
Chemnitz, Saxony, Germany
Full Time
1 week ago
No Sponsorship
Key skills
CommunicationRemote Work
About this role
Role Overview
- Independently respond to and process customer inquiries
- Ensure customer-oriented, efficient and timely order processing
- Support the administration of the customer service tools in use
- Collaborate with various departments to improve customer satisfaction
Requirements
- Completed commercial vocational training or an equivalent qualification
- Several years of professional experience in customer service
- Experience with ticketing systems
- Structured, responsible and independent way of working
- Strong communication skills and a results-oriented approach
- Excellent written and spoken German
Benefits
- Modern workplace including state-of-the-art equipment
- Professional external and internal training opportunities
- 13 monthly salaries
- 30 days annual leave plus additional days off on 24 December and 31 December
- Modern technical equipment and ergonomic office furniture
- Flexible working hours with up to 3 days remote work per week
- Snacks, fruit, drinks and coffee available at all times
- Company pension scheme and subsidy for computer/workstation glasses
- Childcare subsidy for children under 3 years old
- Regular cross-location/company-wide events
- Sick pay supplement (scaled according to length of service)
- Corporate Benefits