Implementation and support of eDiscovery applications and their infrastructure
Perform monthly windows updates, ESXi host upgrades, Unity upgrades, and Dell host firmware updates
Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
Assist in maintaining and monitoring client environments
Develop in-depth knowledge of the software application catalogue and customer needs
Create and edit documentation of internal processes
Communicate with customers regarding incident progress and changes
Enter work as service tickets into ConnectWise and manage a daily schedule.

Comprehensive knowledge of and supporting eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace
Strong understanding of the features and abilities of each application
Solid understanding of application requirements and infrastructures
Relevant training and certifications for supported software and hardware
Knowledge of monthly windows updates, ESXi host upgrades, Unity upgrades, and hardware firmware updates
Experience deploying Qualys jobs and creating Virtual Machines
Support knowledge with eDiscovery applications on both the frontend and backend
Experience with Cisco routing and switching, Dell Hardware and Software
Knowledge of Citrix Virtual Desktop setups, including AppSense, XenDesktop, XenApp
Ability to travel to data centers and onsite when needed.

eDiscovery Technical Services Engineer – 2nd Shift

Key skills