Overseeing all flights on the day, being fully aware of any maintenance, crew duty, operations technicalities and NOTAMS
Proactively anticipate any issues and work with the Duty Manager to formulate a plan of action
Assuming ownership of any challenges impacting clients and proactively seek solutions, consulting and coordinating with all impacted teams in Client Services, Sales, Operations and Travel
Ensuring that the clients and Managers are kept fully up to date on all developments impacting the flight
Managing the workload in an organised manner, delegating tasks efficiently to the Duty Desk and the Client Services team, ensuring they are fully informed and equipped to control the situation
Creating precise timeline reports for each flight of the day
Monitoring any changes made by Client Services and help unblock / expedite any outstanding tasks in the workflow, keeping clients informed each step of the way
Organising last minute services e.g. GT, catering, special requests
Assisting with Crew and ground handling communication, ensuring that Duty Desk and Duty Manager are kept fully informed

Experience working within business aviation within either a client-centric or operational role
Quality conscious and high attention to detail
Extreme ownership, problem solving skills and accountability
Excellent written and spoken English skills
Remain composed under pressure and work effectively as part of a team
Ability to prioritise, multi-task and manage time effectively
Positive attitude and a desire to learn and develop
Efficient and pro-active in gathering operational data and information

Client Services – Tactical Coordinator

Key skills