Bilingual Billing Analyst

Role Overview

• Establish effective working relationships with lawyers, paralegals, legal assistants, internal and external clients, and managers.
• Ensure time entries are submitted within prescribed deadlines and follow up with lawyers and paralegals as needed.
• Prepare, print, and review draft invoices in a timely manner and follow up with other stakeholders to make any necessary corrections in accordance with client billing guidelines as well as firm standards and policies.
• Monitor and review work in progress, including following up with lawyers and paralegals to ensure timely billing.
• Monitor billing for matters with special arrangements (contingent fees, billing at closing, phased billing) and inform the regional controller or billing director of the status of these matters.
• Prepare various reports and spreadsheets showing time, billing, accounts receivable, etc., for lawyers or paralegals, and for external clients when applicable.
• Ensure invoices and supporting documentation are delivered to clients effectively by mail, email, or upload to e-billing portals.
• Communicate with the Finance Department to verify that client codes and contractual terms are up to date and to ensure compliance with procedures.
• Liaise with the e-billing team in case of failed invoice transmissions.
• Complete online status reports and budgets in certain clients’ e-billing systems in collaboration with lawyers and legal assistants.
• Manage follow-up for certain clients or matters subject to special fee arrangements.
• Verify that preferred rates and discounts are applied to each relevant invoice.
• Monitor thresholds and other billing milestones and inform the responsible lawyer of billing status.
• Submit reports and ensure compliance with special arrangements.
• Act as intermediary between lawyers/legal assistants and the finance services, providing assistance on accounting or financial questions to ensure client needs are met.
• Conduct initial collections calls with external clients.
• Report any billing concerns or issues to the lawyer responsible for billing for direction.
• Cancel and reissue invoices when necessary or create credit notes in accordance with firm policies.
• Escalate difficult collection cases to the Collections Department.
• Obtain additional information regarding special arrangements and/or information required to set up e-billing matters, and assist the e-billing team to ensure matters are established promptly.
• Coordinate with the billing team to manage requests sent to the team inbox and support the team with workload during peak production periods and absences.
• Maintain accurate, up-to-date records of all approvals and instructions in accordance with firm standards and policies by uploading required documentation into the appropriate databases.

Requirements

• Bilingualism (French and English) required
• Post-secondary studies in accounting required or equivalent work experience
• Minimum 3 years of relevant experience, including customer service, billing, collections, or accounts receivable, preferably in a professional services firm
• Good knowledge of Aderant Expert or a comparable accounting system (an asset)
• Strong time-management skills, ability to handle multiple tasks and work under pressure to meet deadlines
• Analytical and problem-solving abilities
• Very strong attention to detail and organizational skills
• Knowledge of business and legal terminology
• Ability to exercise tact and diplomacy in interactions with internal and external clients
• Flexibility to work overtime during peak billing periods
• High discretion and strong respect for confidentiality.

Benefits

• Outstanding benefits from day one, including firm-paid group insurance coverage
• Wellness program
• Technology expense allowance
• Competitive compensation
• Overtime pay
• Generous time off, including one volunteer day and one day off for your birthday
• Opportunities for growth and professional development at all levels
• Frequent opportunities to get involved in the community
• Commitment to equity, diversity, and inclusion
• Collaborative, team-oriented culture