Evangelising AI powered Salesforce Field Service value to customers (including c-level execs and IT) and field teams
Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
Development of a technical sales strategy
Convey confidence in using AI within cloud based applications
Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations)
Supporting/Leading Technical POCs and hands on workshops
Discussing and proposing solution architecture that includes common call centre infrastructure integration, back-office system integration, and workflow process definition
Working well in a matrix organization, including AE field sales, SE service executives, Activation resources and implementation partners
Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

Deep functional understanding of field service/workforce management operations and processes
Curiosity and energy – ability to understand the customer’s true pain points
Excellent presentation skills with strong client-facing and consulting skills
Ability to work as part of a team to solve technical problems in varied environments
Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs crafting solutions creatively to establish a differentiated architecture and solution
Previous experience as a Sales Engineer/Architect for a CRM/Workforce Management/ERP/AI company or similar technology
Knowledge of related applications, the AI landscape, and other cloud technology
Application configuration experience (applied understanding of setups / configuration of to customer needs)
Italian and English fluent.

Solution Engineer

Key skills