Senior Principal Customer Engineer

Role Overview

• Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms.
• Lead the highest-complexity, highest-ambiguity engagements end-to-end — spanning architecture, operating model design, and commercial outcomes — and translate complex, cross-functional business objectives into scalable solution architectures that drive fraud reduction, credit risk optimization, customer growth, and regulatory adherence.
• Operate with exceptional autonomy and judgment across FICO's most strategically important and complex customer programs.
• Build deep relationships with VP and executive-level stakeholders, driving consensus across organizational and geographic boundaries.
• Develop and scale repeatable executive engagement patterns, strategic account frameworks, and reference architectures that can be applied across FICO's most important opportunities.
• Influence the roadmap of FICO platforms by shaping investment themes, product direction, and key trade-offs across decisioning, fraud, analytics, and Intelligent Decisions.
• Drive portfolio-level patterns — reusable architectures, playbooks, and operating models — adopted across multiple accounts and geographies.
• Establish yourself as a widely recognized authority both internally and in the broader market, representing FICO at industry forums, customer summits, and executive briefings.
• Own escalation strategy and incident management governance across a portfolio of strategic accounts, ensuring escalation practices are consistent, well-governed, and aligned with FICO's delivery-excellence standards.
• Mentor Principal Customer Engineers, Senior Customer Engineers, and other contributors, actively raising the technical and customer-advisory bar across the broader customer engineering community.

Requirements

• Extensive experience operating as a principal or staff-level individual contributor with a proven track record of advising VP and senior executive stakeholders on technology and platform strategy within complex, multi-stakeholder enterprise environments.
• Demonstrated ability to design and govern multi-year technology roadmaps and platform adoption strategies that directly drive ARR expansion, renewal protection, and net-new product adoption across a portfolio of strategic accounts — not just individual engagements.
• Proven ability to influence how FICO is positioned and adopted across segments, industries, or regions, shaping adoption patterns and architectural standards that scale beyond any single customer relationship.
• Recognized internally and externally as a thought leader in decisioning, analytics, fraud, and platform modernization, with a strong track record of creating high-impact executive content and representing the organization at industry forums and customer summits.
• Exceptional ability to align Sales, Product, Engineering, Professional Services, and Partners around unified strategic outcomes, simplifying complex, multi-dimensional challenges into clear, executable paths.
• Ability to identify emerging market shifts and translate them into new adoption strategies, innovation opportunities, and long-term platform positioning, with a track record of contributing to product and roadmap direction at an early and influential stage.
• Deep familiarity with enterprise-scale change management including guiding customers through complex, multi-year technical transformations such as platform migrations, cloud adoption programs, and regulatory compliance initiatives.

Tech Stack

• Cloud

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.