Account Manager

Role Overview

• Serve as the primary technical contact and advocate for assigned enterprise customers, ensuring operational excellence and strategic alignment.
• Drive customer growth and adoption by identifying and enabling new workloads, integrations, and use cases within the customer’s environment.
• Proactively manage a book of assigned customers, tracking engagement, adoption trends, and expansion opportunities.
• Analyze customer solutions holistically, identify technical or process gaps that hinder adoption or efficiency, and drive utilization growth through consultative engagement and actionable guidance.
• Conduct regular on-site and virtual customer engagements, including architecture reviews, enablement sessions, and roadmap discussions (travel up to 25% required).
• Partner with customer DevOps and application teams to map workloads effectively across Kubernetes, OpenStack, and virtualization platforms.
• Lead technical enablement and lifecycle management, ensuring environments are secure, current, and optimized for performance.
• Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle and influence roadmap decisions.
• Develop and maintain customer success and adoption plans, with measurable milestones tied to usage growth and business outcomes.
• Participate in Quarterly Business Reviews (QBRs) and strategy sessions, showcasing technical value delivered and proposing next-phase adoption initiatives.
• Support incident management and escalation processes as a trusted technical liaison, ensuring strong communication and resolution outcomes.

Requirements

• 5+ years in a technical, customer-facing role (TAM, Solutions Architect, or Consultant).
• Demonstrated success growing adoption, consumption, or footprint within a book of enterprise customers.
• Deep, hands-on expertise with Kubernetes, OpenStack, and virtualization platforms.
• Strong understanding of application-layer technologies, including microservices, APIs, and CI/CD pipelines.
• Experience with DevOps tools such as Helm, Terraform, GitOps, Jenkins, or ArgoCD.
• Proven ability to build and expand relationships with both technical and executive stakeholders.
• Excellent communication, presentation, and consultative skills — confident leading workshops and influencing customer direction.
• Ability to travel up to 25%, including on-site customer meetings and strategic sessions across EMEA or globally.

Tech Stack

• Jenkins
• Kubernetes
• Microservices
• OpenStack
• Terraform

Benefits

• Work in a global, collaborative, remote-first culture that rewards initiative and execution.
• Play a pivotal role in shaping the next era of cloud and AI modernisation.
• Manage high-impact enterprise accounts with immediate opportunity for growth.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Professional development and training.
• Attend conferences and working groups.
• Customized workstation (macOS, Windows).
• Competitive compensation, performance incentives, and opportunities for advancement.