Manager, Fraud Prevention – Investigations

Role Overview

• Help protect customers, associates, and the business by leading end-to-end fraud prevention across analytics and field investigations.
• Build and maintain SOPs, workflows, QA frameworks, and reporting to ensure scalable, auditable fraud operations across analytics and field investigations.
• Monitor program health metrics, identify gaps, and drive continuous improvement through dashboards and performance measures.
• Lead detection method development (signal design, pattern analysis, validation) and identify emerging threats.
• Oversee deep-dive investigations using digital evidence and field activity; ensure chain-of-custody and audit-ready case files.
• Manage escalations and partner with Legal, Compliance, Product, Engineering, and Care Operations on fraud requirements and countermeasures.

Requirements

• Bachelor’s degree in criminal justice, business, information security, data analytics, or related area and 5 years’ experience in fraud investigations, fraud prevention, risk management, or compliance.
• 7 years’ experience in fraud investigations, fraud prevention, risk management, compliance or related area.
• 2 years’ experience in a people leadership role, managing investigators, analysts, or operational specialists.
• Hands-on investigation expertise using digital evidence (e.g., CCTV, device metadata, geolocation) and field findings.
• Knowledge of evidence handling, chain of custody, and working with Legal/Compliance and (as needed) law enforcement/regulators.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees.