Social Media Investigator

Role Overview

• Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
• Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period
• Track and maintain billing for services
• Work under deadlines and multitask
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Other duties may be added from time to time

Requirements

• Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information
• Strong communication both orally and particularly in written form
• Must be able to type 40+ words per minute with accuracy
• Use work time effectively and efficiently and concentrates primary efforts on the most important priorities
• Marshal resources to get things done
• Use resources effectively and efficiently
• Recognize important information in cases and presents it in a useful manner
• Pick up on technical things quickly and can learn new skills and knowledge
• Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time