Lead underwriting enablement and service delivery to ensure accurate, timely and high‑quality outcomes aligned to agreed service levels
Partner closely with Heads of Underwriting & Product Leads to understand operational needs and translate them into effective enablement solutions
Embed strong processes, controls, reporting and service frameworks to drive consistency and manage operational risk
Oversee workload management, capacity planning and resource allocation to meet business demand, including during periods of peak activity
Develop, monitor and report on productivity, quality and performance metrics, providing insights and recommendations to business leaders
Identify and drive continuous improvement opportunities across underwriting support processes, training and service delivery

Extensive experience within insurance underwriting/underwriting operations environments
Strong understanding of underwriting processes, controls and quality frameworks
Strong stakeholder management skills, with the ability to partner effectively with senior underwriting, product and distribution leaders
Experience leading teams and managing workflows, performance and service standards in a regulated environment
Analytical mindset with experience reporting on performance, quality and productivity metrics
A continuous improvement focus, with the confidence to challenge existing ways of working and implement practical solutions

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super

Underwriting Enablement Manager

Key skills