Key skills
CommunicationSales
About this role
Role Overview
- Plan and organize work according to priorities and provide visibility of schedule to management and Client Managers
- Perform maintenance on instruments in accordance with manufacturer recommendations
- Carry out instrument qualification following assessment of client needs
- Perform software and hardware updates
- Apply maintenance and qualification protocols
- Diagnose and troubleshoot multi-brand instruments
- Manage spare parts inventory optimally
- Systematically document and ensure traceability of each intervention in compliance with Quality standards
- Write and update maintenance and qualification protocols
- Lead internal and/or external technical training on instruments within their range(s)
Requirements
- Minimum 3 years' experience in maintenance (after-sales service, laboratory)
- Degree equivalent to Bac+2 to Bac+5 (2 to 5 years post-secondary education) in chemistry, biology, physics, or electronics, or equivalent training
- Comfortable with computers (Word, Excel, PowerPoint, Internet, etc.)
- Autonomous, well organized, and methodical, with strong communication skills and a good team spirit
- Excellent interpersonal skills
- Professional working proficiency in English
- Able to multitask and motivated to learn new techniques and products
Benefits
- Company health insurance
- Meal vouchers
- RTT days (additional paid time off)