Lead, coach, and develop a high-performing sales support team through clear direction, training, and ongoing feedback
Oversee daily workflows, ensuring timely and accurate execution of ad scheduling, creative production, proofing, and order processing
Maintain strict quality control across all client deliverables, including contracts, order confirmations, billing updates, and performance reporting
Serve as the escalation point for client issues, resolving concerns quickly while delivering an exceptional customer experience
Partner with sales leadership to streamline processes and improve efficiency across departments
Manage digital order processing, website updates, social media coordination, and event support functions
Ensure proper organization and handling of creative assets and client materials
Develop, document, and enforce standard operating procedures and best practices
Oversee reporting processes, including tear sheets, billing adjustments (credits/debits), receipts, and campaign tracking
Coordinate cross-training to ensure seamless coverage across teams and functions
Identify opportunities to improve workflows, increase productivity, and enhance accuracy
Support strategic initiatives and special projects as needed

Proven leadership skills with the ability to motivate, mentor, and manage a team
Strong organizational and project management abilities with exceptional attention to detail
A customer-first mindset with excellent problem-solving skills
Experience with digital tools, CRM systems, and the ability to quickly learn new platforms
Clear and professional written and verbal communication skills
Ability to prioritize, delegate, and manage multiple priorities in a fast-paced environment
A strategic, solutions-oriented mindset with a focus on continuous improvement
Valid driver’s license with an insurable driving record and required level of vehicle insurance

Health, dental, and vision packages
Paid maternity and parental leave
Company-paid short-term disability and life insurance
Additional options for critical illness, accident, and hospital indemnity coverage
Retirement benefits with company match
Generous PTO and paid volunteer hours

Advertising Operations Manager

Key skills