Customer Service Specialist

Role Overview

• Review and process customer support tickets related to account issues, payments, and disputes
• Conduct account reviews, identity verification, and documentation checks
• Escalate complex or fraud related cases
• Log and update case details accurately in internal systems
• Investigate issues using internal tools and policy guideline
• Meet performance metrics like response time, resolution rate, and quality standards
• Provide feedback to improve processes and tools
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to all company policies and procedures

Requirements

• High School Diploma or equivalent
• Strong verbal and written English
• Ability to work independently and stay focused during repetitive tasks
• Exceptional customer service, active listening, and problem solving skills
• Ability to multi-task across systems and maintain composure under pressure
• Proficiency with software, ideally CRM software, and strong typing skills
• Experience in customer service and financial services is preferred

Benefits

• Greenlight is an equal opportunity employer
• Inclusive work environment
• Reasonable accommodations for hiring process