Key skills
Communication
About this role
Role Overview
- Ensure a seamless and positive customer experience across all digital platforms, including chat, email, and social media. Respond to queries and complaints, providing clear, accurate and timely information
- Take full ownership of customer issues from initial contact to resolution, ensuring timely follow-ups and proactive communication.
- Trouble shoot issues and provide information and support about our products and services
- Investigate root causes of issues and escalate complex issues to the appropriate departments when necessary.
- Own and manage all customer complaints, delivering timely responses and maintaining strong, positive customer relationships throughout.
- Build and support relationships with 3rd parties and work collaboratively with internal teams to ensure the most effective customer outcome is achieved
Requirements
- An excellent written communicator, with specific knowledge of the requirements of our regulators
- Problem-solving skills
- You remain calm under pressure
- Team player
- Perceptive to needs of others
- Ability to multi-task
- Flexible
- Able to adapt approach
- Customer-led
- Attention to detail
Benefits
- We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.