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Customer Service Agent at ESN | JobVerse
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Customer Service Agent
ESN
Remote
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LinkedIn
Customer Service Agent
Germany
Full Time
6 days ago
No Sponsorship
Apply Now
Key skills
Communication
Remote Work
About this role
Role Overview
You handle customer inquiries regarding orders, deliveries, and products
You manage orders, returns, and refunds in the system
You maintain and update customer data
You process complaints and special cases
You ensure a high quality standard in customer service and customer retention
Requirements
You have professional experience in customer support, retail, or a social field
You work in a structured and independent manner and are tech-savvy
You have a quick grasp of new topics and can manage multiple tasks simultaneously
You are empathetic, patient, and handle challenging customer situations professionally
You are confident using digital tools such as MS Office
You have strong communication skills in German; English is a plus
Benefits
Flexible working hours and remote work options
Attractive employee discounts
Subsidy for the E-gym Wellpass
Workation
Corporate benefits
28 days vacation/year
Apply Now
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