Key skills
CommunicationRemote Work
About this role
Role Overview
- You handle customer inquiries regarding orders, deliveries, and products
- You manage orders, returns, and refunds in the system
- You maintain and update customer data
- You process complaints and special cases
- You ensure a high quality standard in customer service and customer retention
Requirements
- You have professional experience in customer support, retail, or a social field
- You work in a structured and independent manner and are tech-savvy
- You have a quick grasp of new topics and can manage multiple tasks simultaneously
- You are empathetic, patient, and handle challenging customer situations professionally
- You are confident using digital tools such as MS Office
- You have strong communication skills in German; English is a plus
Benefits
- Flexible working hours and remote work options
- Attractive employee discounts
- Subsidy for the E-gym Wellpass
- Workation
- Corporate benefits
- 28 days vacation/year