Director, Solutions Architecture

Role Overview

• Lead, coach, and develop a team of Solutions Architects, fostering a high-performance, solution-oriented culture
• Provide hands-on guidance on complex pursuits and technical solution development
• Build team capabilities in quantitative modeling, operational design, and vertical expertise
• Establish clear expectations, performance standards, and career development pathways
• Lead the design of solutions for RFPs and client pursuits
• Workload assessments and demand modeling
• Staffing strategies and labor optimization
• Maintenance program design (preventive, predictive, reliability-centered)
• Equipment planning, including MHE (Material Handling Equipment) in logistics environments
• Mobile Maintenance & Engineering (routes, drive times, billable rates, etc.)
• Translate client requirements into practical, executable, and cost-effective operating models
• Ensure solutions are aligned with operational feasibility, service delivery models, and margin targets
• Develop and oversee data-driven, quantitative models to support solution design and pricing
• Leverage industry-standard benchmarks, analytics, and data insights to inform staffing, cost structures, and performance expectations
• Partner with costing teams to validate assumptions and ensure financial accuracy
• Use analytics to differentiate solutions and improve competitiveness
• Design and implement standardized solutioning processes, frameworks, and methodologies
• Develop repeatable tools, templates, and key documents to improve efficiency and consistency across pursuits
• Continuously refine the solutioning approach based on lessons learned, win/loss insights, and market trends
• Drive innovation in how solutions are structured, modeled, and presented
• Partner closely with Business Development, Operations, and Costing to align on pursuit strategy and solution design
• Act as a key stakeholder in pursuit planning, strategy sessions, and client engagement activities
• Ensure alignment between solution design and operational execution capabilities
• Communicate complex technical solutions in a clear, compelling manner to both internal and external stakeholders
• Participate in client meetings, site walkthroughs, and solutioning workshops
• Support presentations and proposal defenses with a strong technical and operational narrative
• Build credibility with client stakeholders, including operations and engineering leaders

Requirements

• Bachelor’s degree , preferably in Engineering, Operations, Supply Chain, or related field
• 10+ years of experience in facilities, facility services, facilities management, or related operational environments
• Experience developing technical, operations-based solutions for RFPs and complex service engagements
• 5+ years of experience leading or mentoring technical or solutioning teams
• Strong expertise in: Workload analysis and staffing model development
• Maintenance strategies and operational design
• Quantitative modeling and data-driven decision-making
• Demonstrated ability to build structured, repeatable processes and tools
• Experience in one or more of the following: Manufacturing / production maintenance
• Logistics / distribution environments (including MHE systems)
• Life sciences / regulated environments
• Familiarity with CMMS / EAM systems
• Lean, Six Sigma, or reliability engineering experience
• Advanced degree (MBA or technical discipline)

Benefits

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life, and disability insurance programs
• paid and unpaid time away from work