work closely with business process consultants, and team members to understand business requirements, and create technical solutions aligned with business and IT strategies.
help clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
collaborate with Huron Digital and industry practice resources.
travel required for client engagements and team collaboration up to 30%.
Requirements
Bachelor’s Degree in Engineering, Computer Science (CS), Information Technology (IT), or other relevant field of study
3+ years in a ServiceNow technical delivery capacity; preferably with an Elite-level ServiceNow partner (not in an internal role)
3+ greenfield implementations of multiple ServiceNow modules including NowAssist and AI Agents
Experience with one or more of the following is preferred: CSM, HRSD, Enterprise Asset Management, SPM, or GRC
Current ServiceNow Certified System Administrator (CSA) REQUIRED
Current ServiceNow Certified Application Developer (CAD) REQUIRED
At least one Certified Implementation Specialist (CIS) certification REQUIRED; with the ability to get a second CIS certification within the first six months of employment
Working knowledge of predictive analytics, generative AI, and Agentic AI
Knowledge of virtual agent
Knowledge / Certification / experience with Performance Analytics
Progressive growth through experience as a developer
JavaScript, node.js, Angular, and DOM knowledge / experience
Knowledge / experience with NowCreate / ServiceNow Best Practices
Proven ability to translate stakeholder requirements into technical deliverables and workflows.
Comfortable working in a dynamic, agile environment and solving complex problems.
Experience collaborating closely with QA teams for testing and issue remediation.
Ability to work independently and collaboratively within global teams across multiple geographies and time zones.
Excellent verbal and written communication skills in English, with strong interpersonal and collaboration abilities.
Tech Stack
Angular
JavaScript
Node.js
ServiceNow
Benefits
medical, dental and vision coverage
401(k) plan with a generous employer match
employee stock purchase plan
generous Paid Time Off policy
paid parental leave and adoption assistance
Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year