IT integration for practice acquisitions · You are responsible for the technical IT aspects of each practice integration: inventory of existing infrastructure, migration planning, rollout — from network configuration to switching the practice management system (PVS) to Tomedo.
You coordinate external IT service providers, telecommunications vendors and the PVS provider — ensuring all parties deliver on schedule.
You develop a standardized IT onboarding blueprint that improves with each integration and demonstrably reduces integration time.
IT operations & second-level support · You are the central escalation point for IT issues in our practices: you resolve what first-level support cannot — quickly, pragmatically and fit for practice.
You operate and evolve our internal IT infrastructure: hardware management, networks, licenses, and interfaces to external systems.
You define SLAs, document processes and ensure IT outages in practices become the exception.
IT project management & further development · You lead IT projects from requirements gathering to go-live: new system integrations, interfaces between PVS and the GoMedicus platform, and rollouts of new tools.
You work closely with the tech entity: you translate operational IT requirements from the practices into technical specs and accept developments.
You proactively identify improvement opportunities in the IT landscape and prioritize them together with Operations and Technology.

3+ years of experience in IT project management or IT operations — ideally in a multi-site environment (retail/branch network, hospital network, group of practices or similar)
Experience with rollouts of practice management systems (Tomedo, CGM, Medatixx or comparable) — you don’t need to be a Tomedo expert, but you should not be intimidated by it
Hands-on mentality: you don’t wait for external providers when you can solve it yourself
Structured project management: you work with checklists, timelines and clear responsibilities
Strong communication skills with non-technical stakeholders — physicians and medical assistants (MFA) must trust you, not your certificates
Willingness to travel for regular on-site presence at integration locations (approx. 4–6 days/month)
German fluent · English good written and spoken
Nice to have: knowledge of network administration (TCP/IP, VPN, VLAN) · experience with healthcare data protection and TI (Telematics Infrastructure) · ITIL knowledge

IT Project & Operations Manager – Clinical IT Integration

Key skills