You analyze how patients currently enter the system and how they should — where do drop-offs occur, where is orientation lacking?
You design the entire patient journey end-to-end: How does a patient find us? How do we guide them to the appropriate form of care — clinic, telemedicine, or B2B channel? What does the patient need to see and understand at each stage?
You develop triage logics, entry channels, and booking flows — clinically sensible, operationally feasible, and designed from the patient perspective.
You use AI tools and vibe-coding approaches (no-/low-code, AI-supported prototypes) to make ideas tangible quickly.
You validate concepts with real users — before specialists invest time.
You specify clear requirements for the tech team and approve implementations: the tech entity builds, you define what is truly needed.
You observe how patients behave today, design the target logic, specify requirements, and sign off on deliverables.
You work closely with the Medical Director, the Ops team, the Tech team, and the AI Office.

Deep understanding of how patients navigate a care system — strategic and conceptual, not primarily from a design or tech perspective
Ability to translate care logic into clear concepts and prototypes — using AI tools and vibe-coding, not traditional coding or Figma
Basic technical understanding — you don’t have to code, but you know what is feasible
Independent, solution-oriented working style and a strong startup DNA
Conceptual strength combined with the willingness to take ownership and execute tasks yourself
Nice to have: experience or solid understanding of the German healthcare system, ideally primary care or digital health applications

Patient Journey Designer – Healthcare Experience Strategist, UX

Key skills