Assist customers in implementing best practices within implementation / post-implementation programs aimed at ensuring their overall success
Stay informed about best practices in the Pharmacovigilance field and offer actionable recommendations
Technical abilities with willingness to “roll up your sleeves” to design solutions and configure the changes that meet customer needs
Ability to collaborate and communicate with diverse stakeholders, including customer business and IT staff, to understand their requirements
Establish trusted relationships with customer stakeholders
Assist in the development and dissemination of thought leadership materials

3+ years of consulting experience in configuring, supporting, or implementing software solutions
Bachelor’s or Master’s degree in Management Information Systems, Computer Science, Life Sciences, or related fields
Strong background in Life Sciences with a particular interest in the Drug Safety domain
Proven experience in a customer-facing role, managing expectations, facilitating difficult conversations, and delivering presentations or demos
Solid understanding of technologies used in Pharmacovigilance, particularly Veeva Vault applications (e.g. SafetyDocs, Safety, Workbench, Signal)
Excellent verbal and written communication skills in English
Ability to travel as required by the business
Ideally, you’ll also have direct experience with Argus and/or other drug safety applications
Knowledge of computer systems validation requirements (following a GxP system development lifecycle)

Senior Consultant – Safety, Life Sciences

Key skills