Key skills
Communication
About this role
Role Overview
- Set up and test virtual platforms (Zoom, Teams, LMS) prior to sessions.
- Monitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programs.
- Troubleshoot participant connectivity and audio/video issues in real time.
- Confirm attendance and ensure sessions stay on schedule.
- Provide real-time support for technical challenges without disrupting the flow of the session.
Requirements
- Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex, etc.
- Prior experience in virtual training support or technical customer service strongly preferred.
- Excellent problem-solving and multitasking skills under time pressure.
- Clear, professional communication style.
- Reliable internet connection and quiet home office setup.