Bilingual Medical Assistant, Spanish Speaking

Role Overview

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
• Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
• Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform
• Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways
• Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
• Contributing feedback to improve workflows in a fast-moving, change-oriented environment

Requirements

• An active Medical Assistant certification from an accredited association (either AAMA, AMCA, AMT, NHA, NAHP or NCCT) is required
• At least 5 years of experience as a Medical Assistant is required
• Remote work readiness (including stable high-speed WiFi) is required
• Fluency in Spanish is required
• Experience working in internal medicine, cardiology, nephrology or with the geriatric population is preferred
• Experience providing patient education and support to individuals managing chronic conditions is preferred

Benefits

• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program